Information Technology Services

Online24x7 provides Information Technology services solutions with an easy-to-use interface. The IT Asset Management and helpdesk products enables organizations to get real-time visibility of the asset life cycle and helps in efficient management of all the assets on a single user-interface. Moreover, we offer advanced helpdesk software which assists in dealing with the customers with utmost efficiency.

IT ASSET MANAGEMENT

Online24x7’s IT Asset Management software enables organizations to gain a complete control over the IT inventory, software usage and the process of purchasing data licenses. The IT assets can be easily monitored and managed efficiently. The software solution gives a clear idea about the expenses and return from the IT assets of the company. It gives an accurate Total Cost of Ownership and the ROI-Return on Investment and also gives chargeback capabilities for Information Technology services-for both conventional and cloud enabled services.

FEATURES

  • Budgeting and Forecasting:
    • Various functions pertaining to assets such as Planning & Budgeting, capitalization, Depreciation, Revaluation, and retirement / Depreciation Simulation can be done with great efficiency.
    • Asset Insurance, maintenance budgeting and Review can be done.
  • Asset Capitalization
    • Our ERP for IT Services enables to manage assets purchased which are brought through SDI (Non-Item based).
    • The software facilitates clubbing of assets under a particular Asset Class and allows to create numerous tags for each group.
    • It allows to associate each Multiple Tags can be created for each Asset Group₋ and every asset can be associated with Cost-center and the asset value can be saved. The capitalization is done on the basis of the Actual cost or Actual Cost – Salvage.
    • Important details such as the model details, warranty, Manufacturer and Model details can be recorded. It also consists of a Journal Voucher to change Capitalization Value of the Asset Class.
  • Asset Location Maintenance
    • The software records the location where assets will be maintained. Moreover, parent-child combination can also be maintained.
  • Asset Class Maintenance
    • The software maintains all types of Assets such as Machinery & Equipment, Buildings, Land, Furniture etc).
    • It also maintains all kinds of Depreciable and Non Depreciable Assets.
    • With the help of the software inventory Cycle can be maintained for Tagging.
  • Asset Depreciation
    • The ERP for IT Services facilitates asset depreciation processing for a financial Period for a particular financial year. The assessment can also be done on a monthly and quarterly basis up to a clearly specified date.
    • The processing can also be done for Depreciation Category of Asset. Moreover, suspension period can be defined and thereafter Depreciation Charge and Suspension Depreciation are calculated.
    • Posting are done after receiving confirmation and the journal voucher passes rectification entries.
  • Integrated Financial Management
    • Our Information Technology Services help in efficient management of the complete lifecycle of assets from a single integrated system.
    • The capital investment decisions can be assessed and putting a plan B on board to calculate depreciation.
    • The software manages asset inventory verification, reconciliation and follows up the insurance or disposal process of the assets.
  • Asset Risk Management
    • The ERP for IT services manages the process of asset insurance, claim management and tracking of the claims.
    • Any discrepancies can be tracked by monitory the inventory. The risk assessment can be done in an effortless manner and simultaneously adopting a risk-based maintenance strategy.
    • The asset risk management function also includes implementation of safe work practices and built-in permit-to-work system.
  • Allocation Planning
    • The software provides the best solutions with highly responsive user interfaces rather than making usage of complex formulas
    • The software improves the process of accuracy with allocations that is way in the process
    • The software streamlines the effort with the ability to manage rules in one place
    • The software adapts to change with date-effective rules and it also enforces checks and balances bringing all things at one place
  • Workflow
    • The software makes it easy for managers to perform functions related to the submission, approval and rejection of plans
    • The software can also control as to who can make modifications in the plan data and its time of modification
    • The software can make use of powerful group level approvals in complex organizations
    • The ERP also helps in gaining an insight into the approval status across entire organization structure
    • The software also sends email alerts when the plan status changes
  • Multiple Currencies
    • The software solution reduces the complexity of planning and reporting on a multi-national level
    • The software can easily integrate the actual data and make plans in local currencies
    • It considerable improves the accuracy with the process of automatic conversion. It uses multiple exchange rate types, including the historical ones
    • The ERP for finance also simplifies the process of managing multiple currencies with automatic Cumulative Translation Adjustment

IT HELPDESK

Online24x7’s IT Asset Management software enables organizations to gain a complete control over the IT inventory, software usage and the process of purchasing data licenses. The IT assets can be easily monitored and managed efficiently. The software solution gives a clear idea about the expenses and return from the IT assets of the company. It gives an accurate Total Cost of Ownership and the ROI-Return on Investment and also gives chargeback capabilities for Information Technology services-for both conventional and cloud enabled services.Freshdesk : A new solution for providing highly efficient Customer Support

The customers have become more aware and like to make highly informed decisions. They seek services efficiently and quickly. Providing them information in real-time has become a necessity and turnaround time has to be made fast. Moreover, customers have become impatient and expect quick services. If this doesn’t happen, the customer is likely to switch to another brand/merchant. To prevent this to happen, online helpdesk is required which serves the customers in an excellent way.

We, at Online24x7 provides “Freshdesk”, -a software which is an innovative and an advanced software solution available to serve clients with excellence and promptly. With such software solution, you can never lose a customer. The software has an easy-to-use interface and is a cloud enabled application which users can use from anywhere and at anytime. This application is available on a subscription basis without any upfront costs. With the assistance of this software solution, organizations can efficiently and instantly address the complaints. This application enables to raise a ticket from popular social media websites like Facebook, Twitter etc.

Advantages

  • Help Desk ticketing
    • This feature enables to get tickets from anywhere and they can be categorized & assigned with a feature called ‘Dispatch’r’.
    • Customized ticket fields can be created with the help of the software.
    • The tickets can be copied, bcc and sent DropBox.
    • A quick overview of the ticketing function can with help desk activity streams.
    • The software enables to split complex tickets and facilitates merging of similar ones, making the management of tickets.
  • Asset Capitalization
    • Our ERP for IT Services enables to manage assets purchased which are brought through SDI (Non-Item based).
    • The software facilitates clubbing of assets under a particular Asset Class and allows to create numerous tags for each group.
    • It allows to associate each Multiple Tags can be created for each Asset Group₋ and every asset can be associated with Cost-center and the asset value can be saved. The capitalization is done on the basis of the Actual cost or Actual Cost – Salvage.
    • Important details such as the model details, warranty, Manufacturer and Model details can be recorded. It also consists of a Journal Voucher to change Capitalization Value of the Asset Class.
  • Social Customer Service
    • With the help of this feature, the software enables to provide customer care through social networking websites. The customer support can directly answer on the same social media platform.
    • It saves time by reusing the common replies with ‘Canned Responses’.
  • Time Tracking
    • The time-tracking process can be automated with start/stop timers.
    • The software enables to track time spent and create time sheets.
  • Built-in Knowledge base
    • The software enables to manage contacts and in creating knowledge base solutions on the fly starting from the mailbox.
    • SLA policies pertaining to a particular account can be created and managed.
    • Customers can help themselves with the availability of a broad knowledge base.
  • Integrated Financial Management
    • Our Information Technology Services help in efficient management of the complete lifecycle of assets from a single integrated system.
    • The capital investment decisions can be assessed and putting a plan B on board to calculate depreciation.
    • The software manages asset inventory verification, reconciliation and follows up the insurance or disposal process of the assets.
  • Asset Risk Management
    • The ERP for IT services manages the process of asset insurance, claim management and tracking of the claims.
    • Any discrepancies can be tracked by monitory the inventory. The risk assessment can be done in an effortless manner and simultaneously adopting a risk-based maintenance strategy.
    • The asset risk management function also includes implementation of safe work practices and built-in permit-to-work system.
  • Allocation Planning
    • The software provides the best solutions with highly responsive user interfaces rather than making usage of complex formulas
    • The software improves the process of accuracy with allocations that is way in the process
    • The software streamlines the effort with the ability to manage rules in one place
    • The software adapts to change with date-effective rules and it also enforces checks and balances bringing all things at one place
  • Workflow
    • The software makes it easy for managers to perform functions related to the submission, approval and rejection of plans
    • The software can also control as to who can make modifications in the plan data and its time of modification
    • The software can make use of powerful group level approvals in complex organizations
    • The ERP also helps in gaining an insight into the approval status across entire organization structure
    • The software also sends email alerts when the plan status changes
  • Multiple Currencies
    • The software solution reduces the complexity of planning and reporting on a multi-national level
    • The software can easily integrate the actual data and make plans in local currencies
    • It considerable improves the accuracy with the process of automatic conversion. It uses multiple exchange rate types, including the historical ones
    • The ERP for finance also simplifies the process of managing multiple currencies with automatic Cumulative Translation Adjustment