Dynamics 365 Commerce capabilities

Foster lasting relationships through intelligent tools that strengthen your brand.

Deliver a rich, personalized, and seamless purchasing experience

Provide exceptional experiences across traditional and emerging channels, or across different business models, scenarios, and personas. Connect digital, in-store, and back-office operations on a truly unified commerce platform.

Offer consistent, frictionless customer engagement

Empower customers or partners to decide when, how, and where they want to purchase—on any device, and across online and offline channels.

Provide choice and convenience

Empower consumers to buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.

Create and manage sales promotions

Centrally manage promotions across all channels, organized by store, catalog, or customer and partner affiliation with accurate, real-time omnichannel sales and cost data.

Expand business partner engagement

Utilize unique functionality and capabilities needed by B2B organizations and users for self-service buying experiences.

Personalize customer experiences

Enhance customer experiences across channels, helping exceed customer expectations through tailored product selections and relevant recommendations.

Expand customer choice

Deliver endless aisles purchasing options by offering customers access to your full product catalog whether in store or online, regardless of stock levels or location.

Get a 360-degree view of your customer

Works seamlessly with Dynamics 365 Customer Insights to connect physical and digital storefronts, giving you a single view of transactions, observational data, and behavioral data for your customers.

Empower your employees and sales agents

Foster lasting relationships through AI-driven recommendations, insights, buying templates, and loyalty programs.

Enhance your sales capabilities

Utilize native support for Dynamics 365 Sales and Dynamics 365 Customer Service to address all aspects of the buying journey.

Create engaging, intelligent, digital storefronts

Quickly launch websites through drag-and-drop content authoring with an easy-to-use visual page builder.

Better engage shoppers

Deliver personalized, appealing web experiences with content-driven commerce strategies.

Streamline management across channels

Get a single view of content, assets, promotions, inventory, and pricing across physical and digital channels.

Quickly test and evolve your digital channels

Take advantage of experimentation and personalization tools supported through Optimizely experimentation platform.

Enrich the B2B buying experience

Bring the powerful, intelligent and user-friendly capabilities of B2C e-commerce to your business partners.

Improve attach and increase basket of goods

Cross-sell and upsell products using AI-based recommendations that help customers and partners easily and quickly discover products that are relevant to them.

Increase revenue and protect your reputation

Works seamlessly with Dynamics 365 Fraud Protection to decrease fraud, reduce operational expenses, and increase bank acceptance rates.

Increase customer conversion rates

Utilize AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.

Help customers find products easily

Take advantage of intelligent, context-aware product search powered by Microsoft Bing for Commerce that helps customers search online and in-store.

Ensure accessibility for every customer

Verify page content accessibility using Commerce authoring tools and Microsoft Accessibility Insights to ensure that every customer can easily access page content.

Maximize profitability

Enhance clienteling through modern retail POS and AI-driven recommendations, highlighting the right products at the right time and price.

Get an accurate view of inventory

Centrally track product information, categories, assortment, and pricing across channels.

Enhanced decision making

Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.

Accurately forecast customer demand

Utilize actionable insights provided by historical sales and purchase data to meet customer needs.

Create seamless customer journeys

Easily orchestrate personalized multichannel journeys with native of Dynamics 365 Marketing.

Maximize customer conversions

Take advantage of customized, authentic e-commerce experiences and rich, engaging product pages to reduce customer-abandoned carts.

Rapidly respond to customer needs

Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions 24-hours a day.

Boost customer satisfaction

Support customer enquiries and post-sales experiences with intuitive tools for call centers and service centers, along with native support for Dynamics 365 Customer Service.

Rapidly start and deploy API-first commerce

Support traditional, new, and emerging channels by using an agile, API-driven headless commerce engine to help you adapt to current and emerging needs.

Quickly and easily customize your solution

Employ a configurable and extensible platform that expands and grows to fit your business needs.

Meet your business needs around the globe

Rapidly expand and grow your business with flexible deployment options whether on-premises, in the cloud, or at the edge.

Proactively safeguard your data

Take advantage of cohesive security management and comprehensive compliance coverage that empowers you to run your business with confidence.

Make your business grow Let’s discuss your project and find out what we can do to provide value.