PROVIDING SERVICES EFFICIENTLY
Online24x7 offers ERP software solution services that automate all the business activities and streamline business process to yield the best results. Processes involved in the Field & Services Management business, on-site customer service, billing process-everything is automated and businesses are able to achieve optimum efficiency. Moreover, with the assistance of the software, huge savings can be accumulated and revenue can be increased. By providing services efficiently, customers can be retained and new customers can be attracted; thereby building a huge customer base. Our software solution helps to manage your services portfolio with utmost efficiency and increase revenue in the long term.
SOFTWARE SERVICE SOLUTION
- With the help of our software solution, the information on services inclusive of prices, time period required, requirement of items etc, can be recorded and tracked easily.
- The software solution facilitates setting of group tasks group a set of tasks which can be further maintained as and directly billed to the clients.
ENQUIRY & COMPLAINTS
- The enquiries of the clients can be systematically recorded and assigned promptly to the concerned departments.
- The enquiries can be separately maintained for requirement of customer-oriented and product-oriented services.
- The number of queries raised can be analyzed; tracked and marketing plans can also be created accordingly.
QUOTATIONS & ORDER PROCESSING
- The software solution service also analyses and records process quotes got against enquires for customers.
- The service order recorded can be converted to the job card and the requirements can be recorded with all the details such as delivery dates and taxes applicable.
- The software solution also facilitates easy billing of customers or other third parties. Details such as accept returns, re-work service tasks requirements can also be recorded
- The services provided of the particular products or equipment can be tracked easily.
AFTER SALES SERVICES
It is important to retain customers to our get repeat business. To achieve this objective, providing after-sales services with great efficiency is vital. Our software solution takes care of the after-sales service requirements of the customers by providing a number of tools and methods required for efficiently dealing with customer complaints. Various after-sales service such as replacement of faulty goods, carrying out AMC –Annual Maintenance services are carried out on timely basis.
- The software solution helps in establishing a great relationship with the customers.
- Customer complaints and grievances can be dealt with efficiently.
The Customer Portal of our Industry Solutions for Sales enables the clients to get information about the supply chain and raise queries. They can order goods, know about their status order, shipment details, billing history, order history can be known with great ease on the easy-to-use interface of the customer portal.
- The portal allows customers to access their information anytime, from anywhere.
- Clients become aware and can make well-informed decisions through the transparency gained in the flow of information between them and the organizations.
CUSTOMER RELATIONSHIP MANAGEMENT
The customer is the focal point of any business towards which all business activities are diverted. With the help of our CRM tool in our ERP Solutions for Sales and Marketing on cloud, organizations can come to know about the likings and preferences of the customers. Moreover, information can also be gained about the areas which need greater attention to acquire customers. The sales department can be managed accordingly and strategies tweaked after gaining a clear insight into the flaws that might be present in the marketing strategies. Revenue generation opportunities can be spotted and as a result revenue can be increased.
- The Hierarchy Management tool defines the entire sales organization structure and the different levels of hierarchy. This provides a clear stance of the position of the team.
- The performance of the sales department can be monitored and the sales strategies can be reviewed to make them more productive.
- After analysis of the performance of the sales team, appropriate guidance can be provided to achieve the desired results.
- The software helps in taking accurate decisions regarding high quality leads and follow-up till the closure of the deal.
- Cost-benefit analysis can be made on the recorded leads.
- This feature allows assessing the quality of the leads and further records the remarks.
- It helps in the conversion of the sales into opportunity and in the assignment to the sales staff.
- The lead-to-closure cycle time is reduced.